The new mandatory digital arrival card required before your trip to India.
Version February 2024
Publisher
This website is published by SAVESMART LTD
Administrative office:
14/2e Docklands Business Centre 10-16 Tiller Road,
London, England, E14 8PX
Created and registered with the Companies Register of England and Wales, gov.uk, under number No. BRN 13722411
Email address: support@e-visa.online
These Terms of Service (the “TOS”) govern all orders placed by the CUSTOMER (the “CUSTOMER”) for one or more service(s) (the “Service(s)”) as offered on this website (the “Site”) by SAVESMART LTD (the “PROVIDER”).
These online TOS are accessible at any time on this Site and shall prevail, where applicable, over any other version or any contradictory document.
The PROVIDER reserves the right to modify these Terms of Service at any time. They will then apply as soon as they are put online.
Article 1: Definitions
“CUSTOMER”: any natural or legal person placing an order for a Service on the Site for their personal needs, in their name and on their own behalf.
“Order”: Any action by the CUSTOMER to place an order on the Site, by selecting the desired service (application for the E‑Arrival Card India), and validating the order process up to payment of the price under the conditions defined in Article 5 of these TOS.
“E‑Arrival Card India” is a digital arrival card introduced by the Indian authorities. This card, mandatory for certain travelers, aims to simplify entry formalities and streamline checks upon arrival.
“Host”: the natural or legal person who, under Law No. 2004‑575 of June 21, 2004, provides a storage activity for any content intended to be made available to the public by online public communication services. Internet: Global data exchange network made up of networks and servers interconnected by worldwide electronic communication networks, accessible to any user with appropriate computer equipment.
“PROVIDER”: SAVESMART LTD as identified in the header of these terms.
“Service”: all services provided to Users, accessible via this Site.
“Site”: this website, as published by the PROVIDER.
“User”: any person browsing the Site, whether a CUSTOMER or not.
Article 2: Purpose
This website provides online assistance for travelers wishing to apply for an E‑Arrival Card India before their arrival in India.
These Terms of Service define the contractual relationship between the PROVIDER and users of the Site in connection with obtaining an E‑Arrival Card India for their trip to India.
Use of this Site implies unconditional acceptance of these Terms of Service.
Placing an order for a Service implies the CUSTOMER’s full and unconditional acceptance of these TOS to the exclusion of any other provisions.
The Customer declares having read these TOS and accepted them by checking the box provided for this purpose when implementing the online order procedure.
In the event of modification of these TOS by the PROVIDER, the conditions applicable shall be those in force on the date of the order by the CUSTOMER.
Article 3: Order Process
The CUSTOMER who wishes to use the PROVIDER’s online service to request an E‑Arrival Card India must:
• Fill in the identification form by providing complete and accurate information requested on the corresponding forms on the following web pages:
- Application page: E‑Arrival Card India request
- https://india-e-arrival-card.e-visa.org/en/application
- https://india-e-arrival-card.e-visa.org/en/application
• After duly completing the form corresponding to the request, the CUSTOMER will be invited to validate it.
• A web page will then open summarizing:
- all the data provided by the CUSTOMER on the form so that they can verify its accuracy;
- the key features of the service requested (“the Order”: E‑Arrival Card India, PDF advisory guides, etc.) with a detailed price breakdown in accordance with Article L 221-14 of the French Consumer Code.
• The CUSTOMER will then be invited to confirm their Order by clicking the tab: “I confirm my information”.
• After confirming the order, the CUSTOMER will be taken to a "Payment information" page to enter their bank details and validate them.
In all cases, after payment, the PROVIDER will confirm by email the recorded order, summarizing the essential characteristics and detailed price of the service(s).
Article 4: Service Prices
4-1: E‑Arrival Card India application
a) Service fees
The PROVIDER’s service fees are €69.00 including tax.
This price includes:
- Processing-related fees
- Processing and file handling fees
- Fees for SMS tracking.
b) Refund
Any refund request must be submitted via the dedicated form available on the contact page, by choosing the subject “I would like a refund,” or via the refund form available on the refund request page and providing the following: last name, first name, date of birth, email, application number, and passport number.
If the latter field is not correctly filled in, the refund request cannot be processed. The PROVIDER uses this field to automatically place the request on hold so that it is not processed by the PROVIDER.
If the request has not yet been processed or is being processed by the PROVIDER, the refund request will be automatically accepted (provided that the “application number” field actually corresponds to an existing request and is correctly filled in). The PROVIDER then undertakes to request a refund from the payment partner within 7 days.
Otherwise, if the E‑Arrival Card India has already been processed (i.e., the service has been fully performed), no refund will be accepted.
The customer cannot request a refund on the grounds that they did not receive the payment confirmation or approval notification email. Indeed, certain parameters are not under the PROVIDER’s control (spam, incorrect email address, etc.). Upon request, the PROVIDER will resend a copy of the email since it keeps a copy of all emails sent.
Customer support: support@e-visa.online
Payment provider: Rapyd Financial Network (2016) Ltd, Two Embarcadero Center, 8th Floor, San Francisco, CA 94111, United States
Article 5: Payment terms
The price is due upon ordering.
Prices are inclusive of tax and in euros.
Payments will be made exclusively by bank card. They are carried out via a secure payment system using the SSL (Secure Socket Layer) protocol so that the transmitted information is encrypted by software and no third party can read it during transmission over the network.
The PROVIDER is contractually bound to the CUSTOMER only upon receipt of the debit authorization from the banking institution.
Article 6: Processing time, Modification, Refusal
6-1: E‑Arrival Card India request.
Processing the request generally takes between 12 and 72 hours. Typically, the request will be processed within a few hours (1 to 6 hours) but these times may be extended, particularly when the request is put “on hold” or pending.
Once the request has been processed, the CUSTOMER will receive their E‑Arrival Card India (acknowledgement and/or digital proof) at their personal email address.
a) Modification of the E‑Arrival Card India
Once the E‑Arrival Card India has been sent to the CUSTOMER, no information can be modified on the final document. In the event of any change, the CUSTOMER must submit a new application.
Article 7: Right of withdrawal
Given the urgent nature of the orders entrusted to the PROVIDER and in order to maintain a safety margin to avoid potentially detrimental consequences for the CUSTOMER in the event of setbacks, the performance of the requested services begins upon payment validation and upon receipt of the fully completed file, without the parties subjecting their commitment to a cooling-off period, and this before the expiry of the legal withdrawal period, which the CUSTOMER expressly authorizes and accepts.
Consequently, in accordance with the provisions of Article L221‑28 of the French Consumer Code, the right of withdrawal does not apply:
“The right of withdrawal cannot be exercised for contracts:
1° For the supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer’s prior express consent and express waiver of their right of withdrawal;
[…]
3° For the supply of goods made to the consumer’s specifications or clearly personalized;
[…]
13° For the supply of digital content not supplied on a tangible medium, the performance of which has begun after the consumer’s prior express consent and express waiver of the right of withdrawal.”
Article 8: Personal Data
As data controller, the PROVIDER implements personal data processing to fulfill CUSTOMER orders and, more generally, for administrative and commercial management purposes.
In accordance with the French Data Protection Act No. 78‑17 of January 6, 1978 and the General Data Protection Regulation (EU) 2016/679 of April 27, 2016, the PROVIDER undertakes to ensure that data collection and processing carried out on the Site complies with the applicable regulations.
The personal data processing carried out on the Site is based on the PROVIDER’s legitimate interest in carrying it out.
Data collection and retention are limited to the information strictly necessary to achieve the intended purposes.
Any natural person, upon proof of identity, may exercise their rights to question, access, rectify, delete, object to the processing of their personal data for legitimate reasons, and limit the processing concerning them.
Any natural person also has the right to object to the processing of their data for marketing purposes.
Any person may define general or specific directives relating to the storage, deletion and communication of their personal data after their death. General directives concern all personal data relating to the person concerned and may be recorded with a digital trusted third party certified by the French Data Protection Authority (CNIL). Specific directives, which concern certain data processing referred to in these directives, must be the subject of specific consent recorded with the data controller.
To exercise their rights, the CUSTOMER may send their request by email to the following address: support@e-visa.online or by post to SAVESMART LTD, 14/2e Docklands Business Centre 10-16 Tiller Road, London England, E14 8PX, enclosing a signed copy of an identity document.
The CUSTOMER is invited to consult the PROVIDER’s privacy policy on the privacy page.
Cookies and other trackers
The User is informed that, during a visit to this Site, information may be automatically collected through normal use of the Site or through cookies that are automatically placed on the User’s browser.
The User consents to the cookies as described below being placed on their device in accordance with this article.
What is a cookie?
The term cookie covers several technologies that make it possible to track browsing or analyze user behavior. These technologies are multiple and constantly evolving, including cookies, tags, pixels, and JavaScript code.
The HTTP cookie, currently the most used technology, is a small text file saved by the browser of your computer, tablet or smartphone that allows user data to be stored to facilitate browsing and enable certain features.
The cookie file allows its issuer to identify the terminal in which it is stored during the period of validity or storage of the cookie concerned. A cookie does not directly identify a natural person.
When you visit the Site, different cookies as described below may be installed.
Why does the Site use cookies?
The Site uses cookies to distinguish a User from other Users of the Site and thus help improve the experience when the User browses the Site, enabling them to navigate web pages more efficiently.
These cookies are used to:
• Authenticate and identify the User on the Site;
• Remember their preferences;
• Measure their use of the Site so that we can improve it.
Cookies issued on the Site allow us to:
- establish statistics and volumes of traffic and use of the various elements making up our services. To this end, we use audience measurement cookies.
- adapt the presentation of our Site according to the terminal used;
- adapt the presentation of our Site according to each user's preferences;
- remember information relating to a form you have filled in on our Site (registration or access to your account, subscribed service, etc.);
- allow you to access reserved and personal areas of our Site, such as your account, using identifiers;
- implement security measures, for example when you are asked to log in to your account again after a certain period of time;
- share information with advertisers on other websites to offer you relevant advertising in line with your interests. To this end, we use advertising cookies.
- share information on social networks. To this end, we use cookies that allow sharing on these networks.
How to configure Cookies, Tags and Trackers?
Browser settings allow you to be informed of the presence of cookies and, where appropriate, to refuse them in the manner described at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
However, we inform the User that disabling a cookie may prevent or make it difficult to browse or access the Site and the services offered.
Article 9: Intellectual property
The Site and its components (trademarks, logos, data, metadata, texts, photographs, databases, documentation, etc.), as well as these Terms of Service, are protected by various intellectual property rights.
The Site Publisher holds the intellectual property rights or the necessary rights to all elements of the Site to be able to offer the services present to Users.
In this respect, the User undertakes to respect the conditions of use of the Site and not to undertake any act likely to infringe the intellectual property rights of the Publisher or third parties.
Unless prior written consent of the Publisher, the following are prohibited as they would constitute infringement punishable under the Intellectual Property Code:
- Any adaptation, making available to the public, distribution or redistribution, in any form whatsoever and by any means whatsoever, of all or part of the elements of the Site;
- Any extraction or reuse, including for private purposes, of all or part of the content of the databases created.
The intellectual property rights of the Site Publisher remain the exclusive property of the latter or, in the case of content provided by third parties, the property of those third parties.
Any total or partial representation of this Site by any person, natural or legal, without the express authorization of the Site Publisher, is prohibited and would constitute an infringement punishable under the Intellectual Property Code.
Likewise, all texts and elements appearing in the Advisory Guides provided to the CUSTOMER in PDF format, written entirely by the PROVIDER, are the exclusive intellectual property of the latter.
Consequently, any reproduction of these Advisory Guides, by any means and on any media whatsoever, is strictly prohibited.
Article 10: Hyperlinks
The Site may contain hyperlinks to other websites, including those of parties involved in the service offered.
The Site Publisher’s liability cannot be engaged for any third-party website accessed via the Site that contains illegal or inaccurate content.
Indeed, the Publisher has no control over the content of third-party sites. The decision to activate these hyperlinks belongs exclusively to Users.
Similarly, the Site Publisher cannot be held liable for unavailability or malfunction of these third-party sites.
With the exception of websites disseminating information and/or content of an illegal nature and/or of a political, religious, pornographic, or xenophobic nature, you may create a hyperlink to the Site, subject to the double condition that it is a link to the Site’s home page and that this link opens the Site in a new browser window displaying this site’s URL address.
Article 11: Confidentiality
The CUSTOMER and the PROVIDER agree to keep confidential any Confidential Information from the other Party and may only disclose such Confidential Information with the prior authorization of the latter.
“Confidential Information” means any information that has not been expressly stated as public by the disclosing party, documents, files, computer programs as well as any documents or files that have been provided by the CUSTOMER to the PROVIDER under the Service. This obligation survives the end of the Service.
The PROVIDER undertakes not to disclose confidential information received from the CUSTOMER in any form whatsoever, except on the official E‑Arrival Card India website (https://indianvisaonline.gov.in/earrival/).
Article 12: Statement – Unofficial site
The PROVIDER informs the CUSTOMER, who acknowledges having been informed, that this website is not the official E‑Arrival Card India website. This site is in no way affiliated with the official site accessible at: https://indianvisaonline.gov.in/earrival/. On the latter site, the application can be made directly, but the user will not benefit from the personalized assistance service offered on this Site. In addition, by using the official site, the user will not receive the PDF advisory guides provided by the PROVIDER.
Article 13: Responsibilities and warranties
The PROVIDER does not guarantee that the Site will be accessible without interruption.
Access to the Site may be interrupted for maintenance and in cases of emergency in particular.
The PROVIDER undertakes to make best efforts to secure access, consultation and use of the Services in accordance with Internet usage rules.
The PROVIDER is not responsible for alteration, loss or accidental transmission of data.
Consequently, the PROVIDER cannot be held liable in the following cases:
• temporary interruptions of a few minutes for updating the Site;
• operating difficulties or temporary interruption of Services beyond the control of SAVESMART LTD, in particular in the event of interruption of electricity or electronic communication services; interruption or malfunction of Indian administrative services in processing requests related to the E‑Arrival Card India;
• temporary interruptions of the Services necessary for upgrades or maintenance;
• failure or malfunctions of the Internet network in transmitting messages, data or documents.
The CUSTOMER / USER declares that they accept the characteristics and limits of the Internet, and in particular acknowledges:
• that they are aware of the nature of the Internet, in particular its technical performance and response times for consulting, querying or transferring content;
• that communication of any access codes or, more generally, any information deemed confidential is made under their sole responsibility;
• that it is their responsibility to take all necessary measures to ensure that the technical characteristics of their computer allow them to consult the content;
• that it is their responsibility to take all appropriate measures to protect their own data and/or software from contamination by any viruses circulating through the Site.
The PROVIDER does not guarantee that the Site is error-free or that all imperfections will be corrected.
The CUSTOMER/USER undertakes not to use any devices or software of any kind to disrupt or attempt to disrupt the proper functioning of the Site.
The CUSTOMER/USER undertakes not to take any action that would impose a disproportionate load on the PROVIDER’s infrastructure.
The PROVIDER can under no circumstances guarantee the issuance of the requested E‑Arrival Card India, which depends exclusively on the sovereign decision of the Indian administrative authorities authorized to issue it, nor guarantee compliance with the processing times for the request.
The CUSTOMER expressly acknowledges that issuance of the E‑Arrival Card India is carried out at the discretion of the competent authorities and that it may be refused, even for travelers in possession of a visa obtained in accordance with the applicable rules; the PROVIDER cannot in any case be held liable in the event of refusal of the requested authorization.
The PROVIDER cannot be held liable in the event of non‑admission of the CUSTOMER to Indian territory, provided that the information provided by the CUSTOMER has been scrupulously transcribed in the E‑Arrival Card India application.
The CUSTOMER acknowledges that the PROVIDER’s obligations under the Service are obligations of means, to the exclusion of any obligation of result.
Under no circumstances shall the PROVIDER incur liability for indirect damages, including in particular any moral or financial loss, loss of data, as well as any action brought against the CUSTOMER by a third party.
The PROVIDER is not liable in the event of performance failures attributable to the CUSTOMER (in particular in the event of the communication of incorrect information).
Furthermore, it may happen that the Indian government cancels an E‑Arrival Card India previously granted without giving the PROVIDER the reason and without informing them. Consequently, in this case, the PROVIDER cannot notify the CUSTOMER. Thus, the PROVIDER is in no way responsible for cancellation of the CUSTOMER’s E‑Arrival Card India by the Indian government. The PROVIDER provides an E‑Arrival Card India authorization granted at a given point in time.
Article 14: Force majeure
The Site Publisher cannot be held responsible in the event of non-performance or partial performance of its obligations under the Site if such non-performance or partial performance results from a case of force majeure within the meaning of the case law of the French and EU courts.
Article 15: Modification/Revision of the Terms of Service
The PROVIDER reserves the right to modify these Terms of Service at any time and without notice in order to adapt them to legal and regulatory developments, technological developments, and/or more broadly to its information system.
In the event of modification of the Terms of Service, any authorized person may only use the Site after accepting the new Terms of Service by checking the acceptance box specifically provided for this purpose during their new login attempt.
Any refusal of the modified Terms of Service results in the inability to access the Site's services.
Article 16: Retention and archiving
Archiving of orders and invoices is carried out by the PROVIDER on a reliable and durable medium in such a way as to constitute a faithful copy in accordance with the provisions of Article 1379 of the French Civil Code.
Article 17: Partial invalidity / No waiver
If one or more provisions of these terms and conditions are held to be invalid or declared as such pursuant to a law, regulation, or final decision of a competent court, the other provisions shall remain in full force and effect.
The parties then agree to replace the null or invalid clause with a clause that most closely reflects, in its content, the clause initially agreed upon. Furthermore, the fact that the PROVIDER does not invoke any of the provisions herein for a certain period of time shall not be interpreted as a waiver of the right to invoke them in the future.
Article 18: Governing law / Jurisdiction / Alternative dispute resolution
18.1. Governing law and competent jurisdiction
These TOS are governed by French law, both as to substantive and procedural rules.
Any dispute relating to the acceptance, performance or interpretation of these terms shall fall within the jurisdiction of the French courts.
18.2: Consumer mediator
In the event of a dispute and after contacting the professional’s customer service, any customer has the possibility to contact a consumer mediator FREE OF CHARGE, within a maximum period of one year from the date of the written complaint, by registered letter with acknowledgment of receipt, to this professional.
The contact details of the mediator likely to be contacted by the customer are as follows:
https://www.mtv.travel/ at https://www.mtv.travel/saisir-le-mediateur/
